NEW SALESFORCE OMNISTUDIO-CONSULTANT EXAM VCE & OMNISTUDIO-CONSULTANT TEST SAMPLE ONLINE

New Salesforce OmniStudio-Consultant Exam Vce & OmniStudio-Consultant Test Sample Online

New Salesforce OmniStudio-Consultant Exam Vce & OmniStudio-Consultant Test Sample Online

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Salesforce Certified OmniStudio Consultant Sample Questions (Q42-Q47):

NEW QUESTION # 42
Which three of the following are functions of a Text Block element in OmniScript?
Choose 3 answers

  • A. Links or images
  • B. Table formatting
  • C. Text formatting
  • D. User input fields
  • E. Error conditions

Answer: A,B,C


NEW QUESTION # 43
A business has a requirement to display cases in a console for service agents. Cases can have avariety of statuses, including Active, Closed, or Escalated. When a case is Closed, agents need to be able to reopen the case. When the case is Active or Escalated, agents should not have the option to reopen the case.
Which FlexCard functionality can be used to meet this requirement?

  • A. State
  • B. Styling
  • C. Conditional View
  • D. Flyouts

Answer: C

Explanation:
Explanation
The FlexCard functionality that can be used to meet this requirement is Conditional View. A Conditional View is a property that determines whether a FlexCard element, such as a field or an action, is visible or hidden based on certain conditions. The consultant can use a Conditional View to show or hide the reopen case action based on the status of the case


NEW QUESTION # 44
A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

  • A. Allow customers to enter bill payment information
  • B. Guide users through complex processes
  • C. Display a 360° view of the customer
  • D. Display differentactions based on context

Answer: C,D

Explanation:
Explanation
The two FlexCard benefits that the consultant should highlight when presenting a proposed solution are:
Display different actions based on context and Display a 360° view of the customer. FlexCards can display different actions based on context, such as data values or user roles. The consultant can use this feature to show only relevant actions for each customer situation, such as scheduling an inquiry call with an agent if the customer satisfaction is low. FlexCards can also display a 360° view of the customer, by showing data from multiple sources in one card format. The consultant can use this feature to show important customer information at a glance, such as billing issues, account status, etc


NEW QUESTION # 45
A business requires a solution to generate an event {platform event) using account information. All the event information is related to the customer and is stored in Salesforce.
Using an Integration Procedure, which two actions are necessary to design this solution?
Choose 2 answers

  • A. Response
  • B. DataRaptor Post
  • C. DataRaptor Extract
  • D. HTTP

Answer: B,C

Explanation:
Explanation
The two actions that are necessary to design this solution using an Integration Procedure are DataRaptor Post and DataRaptor Extract. A DataRaptor Post is an action that can write data to a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Post action to create an event (platform event) using account information. A DataRaptor Extract is an action that can retrieve data from a Salesforce object or invoke a Salesforce API. The consultant can use a DataRaptor Extract action to get the account information from Salesforce


NEW QUESTION # 46
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7 Choose 3 answers

  • A. OmniStudio Action
  • B. OmniScript
  • C. Integration Procedures
  • D. FlexCard
  • E. Calculation Procedures and Matrices

Answer: A,B,E

Explanation:
Explanation
The correct OmniStudio tools to design a solution that meets these requirements are OmniScript, Calculation Procedures and Matrices, and OmniStudio Action. OmniScript can be used to create a user interface for capturing customer information and displaying suggested products. Calculation Procedures and Matrices can be used to compute the discount percentage per product based on the customer data provided. OmniStudio Action can be used to save the list of suggested products including discounts to Salesforce or an external system. Integration Procedures are not needed for this scenario, as there is no data integration involved.
FlexCard is not relevant for this scenario, as it is used to display contextual data on record pages.


NEW QUESTION # 47
......

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